• Navigate through the site by clicking the sub categories or the search function at top of the page.
• Select a product by clicking on the product image
• Choose the colour or size where applicable
• Click the 'add to cart' button to put this item in your shopping basket
• Once you have selected all the items you need, click on the shopping cart icon to initiate the payment process
• If you are a RAD member, ensure you are logged in your account before processing payment to benefit from member's discount

If a colour or size is out of stock, you could contact Customer Support to check when it's due back.

You can use most debit/credit cards, as well as Google pay or Apple pay.

We accept Visa, Mastercard, Switch, Amex and Delta Cards, but we can't take Solo or Visa Electron because the cardholder has to be present during the purchase.

When you checkout, you will be asked to fill in the credit card type, number and expiry date. For security reasons, we do not retain your credit card information so you will have to re-enter it each time you shop with us (sorry!).

Credit Card and Debit Card payments as mentioned above are secured by the Shopify payment gateway to ensure we provide you with a secure shopping environment in-line with other etailers alike. We hope you will find this a speedier and more efficient service going forward.

Once you have placed an order, you will receive an automated ‘order confirmation’ email.

The emails contains a link to view order status and summary of the items that you have purchased.

If you have not received an ‘order confirmation’ email within 2 hours, please check your spam/junk mail first and contact our Customer Support for further assistance.

You have the right to cancel an order for a full refund for any reason within 14 days of receipt of goods. Goods should be in a saleable condition unless faulty. This does not affect your statutory rights.

RAD normally dispatch within 2-3 working days, delivery prices vary by
weight.

Once your order is dispatched, you will receive a shipping confirmation
email with your tracking number.

United Kingdom:

Delivery within the United Kingdom is based on Royal Mail, 48 hours tracked.

International:

Europe

Austria, Belgium, Denmark, Greenland, Finland, France, Germany, Greece,
Iceland, Republic of Ireland, S.Ireland, Italy, Luxembourg, The Netherlands,
Norway, Portugal, Spain. Sweden and Switzerland all fall within Western Europe.

Everywhere else will be charged as 'Rest of the World'.

Customs Information:

Local import duties may be payable on receipt. VAT will be deducted where
appropriate.

For hygiene reasons we are unable to offer an exchange or
refund on jewellery, tights, socks or underwear, unless items are faulty.

We are also unable to accept returns on pointe shoes unless faulty.

Please include the completed returns form, indicating
reasons for the refund or exchange- this ensures that we can improve our
service for the future. Always ask for a proof of posting certificate from your
local post office. This will ensure that we can trace your items if they are
mislaid in the post.

Refunds will be credited via the original form of payment.

Unfortunately, we currently do not provide a free returns or exchanges service
for our products, therefore it is your responsibility to pay for return postage
costs and the resending of your items.


Returns should be sent to:

RAD ENTERPRISES
188 YORK ROAD
LONDON SW11 3JZ

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There are two primary formats for DVDs - PAL and NTSC. To see which version you need for you please see these lists on Wikipedia:

• PAL Format Country list
• NTSC Format Country List

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RAD Registered teachers receive 20% off on non-syllabus products* and 10% off on syllabus resources.

This discount are automatically applied at checkout once you log in your account.

Please ensure your account is activated if shopping with us for the first time, you will have been sent an activation link by email.

Should the appropriate discount not be applied at checkout once logged in, please enter your membership number in the "Apply Special Instructions" comment box in cart, and the difference will be refunded retrospectively by the RAD Enterprises team.

* Excluding eGift Cards