ACCOUNTS
Not at all! We offer a Guest Checkout option because we know you're busy. However, creating an account let you save your addresses, track orders in real-time, and benefit from exclusive discounts and perks.
Just click on the little person icon at the top right of our homepage and select "Profile"
Click "Forgot Password?" on the login page. Enter your email, and we’ll send you a secure link to reset it.
Log into your account and head to the "Profile" section. You can update your default shipping info and email.
Note: Changing an address here won't update an order that has already been shipped.
Please ensure your account is activated if shopping with us for the first time, you will have been sent an activation link by email.
Should the correct discount not be applied at checkout once signed in, please enter your membership number in the Comments box and it will be refunded retrospectively by the RAD Enterprises team.
Websites can be lazy at times. Just click the basket icon (top right) to return to your cart page, and check out from there—your discount should update properly.
ORDERS
We keep it flexible! We accept all major credit cards, Apple Pay, Google Pay, and PayPal.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
Yes! As soon as you hit "Place Order," a confirmation email will land in your inbox. If you don't see it within 10 minutes, check your "Promotions" or "Spam" folders—sometimes they like to hide there.
You can track your package:
• Click the tracking link in your Shipping Confirmation email.
• Log into your account and view "Order."
First, check around your garden, with neighbours, or your building's reception. Sometimes carriers mark items as delivered a few hours early. If it hasn't turned up within 24 hours, contact us so we can open an investigation with the carrier.
You can initiate a return through your order history or order confirmation email.
Please refer to our Returns policy for detailed instructions.