FAQ

How to enter our Store

From the home page: www.radenterprises.co.uk

Put your cursor over one of the menu items available at the top of the website i.e. 'Footwear' or search for items in the search tab at the top of the site.

To view the details , just click on the image.

How do I buy something?

• To place an item in your shopping basket, click on the 'select colour/size' bar.
• Choose the colour you want (colours available are shown under the image) by clicking on it.
• Next, click on the size you want.
• The colour and size you choose will show up under the 'select colour/size' bar. Under this you can choose the quantity you want.
• Finally, click the 'add to basket' button.

If an item is not in stock but we're expecting a delivery, you can reserve it. Any items you choose that aren't currently in stock will appear in red in your basket - we'll send it to you at no extra postage cost.

Order Acceptance

Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. However, the contract for the sale of the goods will not be formed until delivery of the goods to you at the address you provide to us.

If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order.

We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes.

Searching for clothing or info

To search for clothing, enter a brief description of the item you are looking for and click 'Search' on the top Menu Bar. Enter either the product name or code in the search box and select 'search'.

To View Your Basket

• To view your basket, just click on the basket sign. You'll see a running total of everything you've put in your basket on the right hand side of the page.
• Your basket will show you the name, colour, size, price and quantity of each bit of clothing you've chosen.
• If you've picked a bit of clothing that's been discounted, this will also show up. You can change the quantity of any item by simply typing in the new quantity and clicking on 'update'. To delete an item, just click 'delete'.
• To change the colour or size of something, click on the name of the clothing and it will take you back to the page where you can make another choice. Once you've added your new bit of clothing to your basket, just delete the one you don't want any more.
• We can only save your basket for 24 hours before we have to delete all the items. But if you want to keep them for another time, you can save them as a wish list.

How do I checkout?

• Checking out is easy; Click on the 'View Basket' button so you can see your order, then click on the 'Checkout' button to get to the 'Billing and Despatch' page.
• Type in all your info, (to avoid any delays in your order, make sure you use your credit card billing address for the 'Statement Address') and then choose your despatch method - Standard Delivery. If you're registered, you'll already have filled in your details, but you can still update it or choose a different despatch address.
• Click on the 'Proceed' button to advance to the next page. Verify your Billing and Despatch address and type in your credit card information.
• Finally, click 'Checkout' to finish. A confirmation page will appear so you know your order has been received.

How do I pay for my order?

Payment by Credit/Debit card

You can use either a credit or debit card for anything you buy online. We accept Visa, Mastercard, Switch, Amex and Delta Cards, but we can't take Solo or Visa Electron because the cardholder has to be present during the purchase. When you checkout, you will be asked to fill in the credit card type, number and expiry date. For security reasons, we do not retain your credit card information so you will have to re-enter it each time you shop with us (sorry!).

Credit Card and Debit Card payments as mentioned above are secured by the Shopify payment gateway to ensure we provide you with a secure shopping environment in-line with other etailers alike. We hope you will find this a speedier and more efficient service going forward.

How can I be sure my order went through?

Once you have placed your order, you will receive an e-mail confirmation - usually within minutes - that will include an order number for your reference. If you don't receive an email within a couple of hours, please call us on our UK order line on 020 7326 8080 or our International number on +44 20 7326 8080 before placing another order.

RAD Registered Teachers and Members Discount

RAD Registered teachers receive 20% off non-syllabus products regardless of spend. On syllabus resources, you’ll receive 10% off.

Which DVD format do I need?

There are two primary formats for DVDs - PAL and NTSC. To see which version you need for you please see these lists on Wikipedia:

• PAL Format Country list
• NTSC Format Country List

Delivery & Charges

United Kingdom

Delivery within the United Kingdom is based on Royal Mail, 48 hours tracked. RAD normally dispatch within 24-48 Postal Rates for First Class Mail, shipped by weight.

International

Europe
Austria, Belgium, Denmark, Greenland, Finland, France, Germany, Greece, Iceland, Republic of Ireland, S.Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain. Sweden and Switzerland all fall within Western Europe. Everywhere else will be charged as 'Rest of the World'.

Customs Information
Local import duties may be payable on receipt. VAT will be deducted where appropriate.

Last Posting Dates for Christmas: 

United Kingdom

Wed 18th Dec

International

Europe -  Mon 16th Dec

Rest of the world -  Wed 4th Dec

How to Return

Please also include the completed returns form, indicating reasons for the refund or exchange- this ensures that we can improve our service for the future. Always ask for a proof of posting certificate from your local post office. This will ensure that we can trace your items if they are mislaid in the post.

You can also email us at sales@rad.org.uk with any queries during this time.

For hygiene reasons we are unable to offer an exchange or refund on jewellery, tights, socks or underwear, unless items are faulty. We are also unable to accept returns on pointe shoes unless faulty.

Refunds will be credited via the original form of payment.

Unfortunately we currently do not provide a free returns or exchanges service for our products, therefore it is your responsibility to pay for return postage costs and the resending of your items.

Returns should be sent to:
RAD ENTERPRISES
188 YORK ROAD
LONDON, SW11 3JZ

Online Refund Policy:

Thank you for shopping at RAD Enterprises.

For reasons of health and hygiene, we cannot offer refunds or exchanges on earrings, underwear, socks and tights.

As well as the above, we are also unable to offer refunds or exchanges on pointe shoes.

Please note that we are unable to offer refunds or exchanges on goods reduced by more than 50%. 


This does not affect your statutory rights.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

The Royal Academy of Dance Enterprises Guarantee

You have the right to cancel an order for a full refund for any reason within 14 days of receipt of goods. Goods should be in a saleable condition unless faulty. This does not affect your statutory rights.

Product Care

Washing instructions are printed on a white tag inside our clothes; following them will maximise your clothing's life span. In general, washing in cold or warm water, using a mild powder, a soap or detergent, and drying clothes on a line (instead of a tumble dryer), are the best ways to look after your clothing.

Store Information

The store is located in London, at 188 York Road, Battersea SW11 3JZ. Selected international offices may have stock locally available, mainly syllabus resources. If you would like to collect your goods from our London Store, you can get here by train and bus, we are located within a 10 minute walk of Clapham junction and accessible via several bus routes.

Forgotten your Password?

Your password can easily be e-mailed to you just by clicking on our Password Reminder link. If you aren't already registered, it only takes minutes to do.

Trade Marks

The ROYAL ACADEMY OF DANCE used and displayed in this Site is a registered Trade Mark of the Royal Academy of Dance. The use or misuse of the Trade Mark or any other content on this Site, without written permission from the Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd is strictly prohibited.

Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trade Mark, without written permission from the Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd. The Trade Mark may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission.

The Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd prohibits use of the Trade Mark as a 'hot' link to the site unless establishment of such a link is approved in advance by the Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd in writing.