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Help

How to enter our Store

From the home page: www.radenterprises.co.uk

Put your cursor over one of the menu items available at the top of the website i.e. 'Footwear' or search for items in the search tab at the top of the site.

To view the details on any bit of clothing, just click on the image.



How do I buy something?

  • To place an item in your shopping basket, click on the 'select colour/size' bar.
  • Choose the colour you want (colours available are shown under the image) by clicking on it.
  • Next, click on the size you want.
  • The colour and size you choose will show up under the 'select colour/size' bar. Under this you can choose the quantity you want.
  • Finally, click the 'add to basket' button.

If an item is not in stock but we're expecting a delivery, you can reserve it. Any items you choose that aren't currently in stock will appear in red in your basket - we'll send it to you at no extra postage cost.



Order Acceptance

Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. However, the contract for the sale of the goods will not be formed until delivery of the goods to you at the address you provide to us.

If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order.

We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes.



Searching for clothing or info

To search for clothing, enter a brief description of the item you are looking for and click 'Search' on the top Menu Bar. Enter either the product name or code in the search box and select 'search'.



To View Your Basket

  • To view your basket, just click on the basket sign. You'll see a running total of everything you've put in your basket on the right hand side of the page.
  • Your basket will show you the name, colour, size, price and quantity of each bit of clothing you've chosen.
  • If you've picked a bit of clothing that's been discounted, this will also show up. You can change the quantity of any item by simply typing in the new quantity and clicking on 'update'. To delete an item, just click 'delete'.
  • To change the colour or size of something, click on the name of the clothing and it will take you back to the page where you can make another choice. Once you've added your new bit of clothing to your basket, just delete the one you don't want any more.
  • We can only save your basket for 24 hours before we have to delete all the items. But if you want to keep them for another time, you can save them as a wish list.


How do I checkout?

  • Checking out is easy; Click on the 'View Basket' button so you can see your order, then click on the 'Checkout' button to get to the 'Billing and Despatch' page.
  • Type in all your info, (to avoid any delays in your order, make sure you use your credit card billing address for the 'Statement Address') and then choose your despatch method - Standard Delivery. If you're registered, you'll already have filled in your details, but you can still update it or choose a different despatch address.
  • Click on the 'Proceed' button to advance to the next page. Verify your Billing and Despatch address and type in your credit card information.
  • Finally, click 'Checkout' to finish. A confirmation page will appear so you know your order has been received.

How do I pay for my order?

Payment by Credit/Debit card

You can use either a credit or debit card for anything you buy online. We accept Visa, Mastercard, Switch, Amex and Delta Cards, but we can't take Solo or Visa Electron because the cardholder has to be present during the purchase. When you checkout, you will be asked to fill in the credit card type, number and expiry date. For security reasons, we don't keep your credit card information so you will have to re-enter it each time you shop with us (sorry!).


Bank Transfers

In an effort to improve on our procedures and service levels to our customers we have taken the decision to withdraw the Online Bank Transfer as a payment option as of September 2014.

Credit Card and Debit Card payments as mentioned above are secured by Global Iris and HSBC to ensure we provide you with a secure shopping environment in-line with other etailers alike. We hope you will find this a speedier and more efficient service going forward.


How can I be sure my order went through?

Once we get your order, you will receive an e-mail confirmation - usually within minutes - that will include an order number for your reference. If you don't receive an email within a couple of hours, please call us on our UK order line on 020 7326 8080 or our International number on +44 20 7326 8080 before placing another order.

 

RAD Registered Teachers and Members Discount

Registered teachers will now receive 20%* off non-syllabus products regardless of spend. On syllabus resources, you’ll receive 10% off and 20% off over £200**.

Full / Affiliate Members and Friends receive 10% off all orders and 20% off over £200**.
 
Please register with us and create an account, where you will be prompted to enter your Membership number. Should the correct discount not be applied at checkout once signed in, please enter your membership number in the Comments box and it will be refunded retrospectively by the RAD Enterprises team.
 
*10% will be automatically applied at checkout, a further 10% will be refunded retrospectively by the RAD Enterprises team.

**Please refer to RAD Membership communications for how to receive this benefit..



Which DVD format do I need?

There are two primary formats for DVDs - PAL and NTSC. To see which version you need for you please see these lists on Wikipedia:



RAD Examination uniform requirements


Female

Male

Pre-Primary in Dance and Primary in Dance

Pink, Lilac or Marine Blue short sleeved leotard

Georgette wrap over/elastic skirt to colour match

Short pink socks

Pink leather or satin ballet shoes with 12mm matching pink elastic

Pink, Lilac or Marine Blue crossover (optional)

White T-shirt with Black Shorts or Pale Blue T-shirt with Navy Shorts

Short white socks

White ballet shoes with 12mm white elastic

New Grades 1-3

 

Sleeveless or short sleeved scooped neck leotard in Pink, Lilac, Marine Blue, Mulberry, Lavender or Navy, with matching elasticated belt.

Pink soft ballet shoes in satin, canvas or leather, with pink elastic or ribbons. (Split sole shoes are permitted)

Option of short pink socks or pink nylon tights.

White short sleeved leotard or well-fitted T-shirt with Navy Lycra or cotton shorts. Navy stirrup tights may be worn instead of shorts.

White ballet shoes in canvas or leather, with white elastic.

Short white socks.

Grades 4-5

Sleeveless or short sleeved scooped neck leotard (any matt effect fabric) in Pale Pink, Pale Blue, Red, Mulberry/Fuschia, Navy, Lavender, Burgundy or Dark Green with matching elasticated belt.

Pink soft ballet shoes in satin, canvas or leather, with either pink elastic or pink ribbons. Split sole shoes are permitted.

Option of short pink socks or pink nylon tights.Candidates may perform the Free Movement exercises and study in either ballet shoes or bare feet.
 

Short sleeved or sleeveless white PCL leotard (or well fitting white T-shirt if leotard felt to be unsuitable). Navy PCL or Lycra stirrup tights.

White ballet shoes in canvas or leather, with white elastic.

Short white socks.

Candidates may perform the Free Movement exercises and study in either ballet shoes or bare feet.

Grades 6-8

Any classic style of leotard in Cotton Lycra in any colour, but in particular the following are recommended: Black, Navy Blue, Royal Blue, Lavender, Red or Mulberry.

The skirt (worn after the barre work) should be in a soft, flimsy, lightweight material, such as georgette or chiffon and approximately mid-calf length, and in any colour. Circular skirts are most flattering, but gathered at the waist is acceptable.

A short skirt may also be worn for the barre work of Grade 8 exams, if candidates prefer.

A light silk scarf of no more than 1m x 2m of any colour. The colour of the leotard, skirt and scarf should match or tone with each other.

Pink soft satin, canvas or leather shoes with either elastic or ribbons. (Soft pointe shoes should not be worn but split soles can be)

Candidates may perform the Free Movement exercises and study in either ballet shoes or bare feet.

Short sleeved or sleeveless white PCL leotard (or well fitting white T-shirt if leotard felt to be unsuitable). Navy PCL or Lycra stirrup tights.

White ballet shoes in canvas or leather, with white elastic.

Short white socks.

Candidates may perform the Free Movement exercises and study in either ballet shoes or bare feet.

The 'cloak' for Free Movement is represented by a piece of light cotton material, similar in size and shape to the silk used by female candidates. It may be white or dyed any colour.

Grades 1-8 Character Uniform

Character skirts should be in black cotton material, with braiding which compliments the colour of the leotard and either circular in style or gathered at the waist, although the former is preferable. The hem of the skirt should be approximately 3 inches below the knee.

Character shoes must be worn for Grade 1 and should ideally be black canvas. The are available in two heel sizes. The Cuban heel should ideally be worn from Grade 3 onwards.

Standard black leather Character shoes are acceptable as an alternative. Other colours may be worn.

Pink elastic should be worn across the arch.

The male uniform remains the same throughout all Examinations and Presentation Classes except for the shoes.

Laced up character shoes should be worn.



Vocational Graded Examination requirements


Female

Male

Intermediate Foundation - Advanced 2

Sleeveless leotard - Black, Navy or Royal Blue (Intermediate- Foundation - Intermediate) Black, Navy or Purple (Advanced Grades)

Waistband (optional) - 2cm elastic, the same colour as leotard.

Tights - pink

Head ribbons (optional) - velvet, in the same colour as the leotard.
Soft pointe shoes or soft ballet shoes - pink with ribbons.
Point shoes (pointe work section) - pink with ribbons.
(Soft split sole shoes may not be worn).

White leotard or a short sleeved white T-shirt worn inside tights.

Tights - Black or Navy Blue.

White socks worn over tights.

Black or White shoes with white elastic (split sole shoes are permitted).

The Academy reserves the right to refuse entry to any candidate wearing incorrect footwear (effective from January 2009).



Clothing and Size Guide

We have various fits of Royal Academy of Dance T-shirts and Hoodies. This size chart has been created to help you choose the correct size. If you're in any doubt, please call our shop on +44 (207) 326 8080 or email sales@rad.org.uk where a member of our sales team will be happy to assist you.


Slim fit T-Shirts

Generally, models are a UK size 8 wearing a size small t-shirt. Designed to skim the body closely, these t-shirts are a flattering fit and have a bit of stretch due to the soft & lightweight fabric. We suggest you take your normal size but if you are between sizes, go one size up. We find our younger teenagers can wear an XS with ease.

Size (UK)

6

8

10

12

14

16

 

 

 

 

 

 

 

Size

XS

XS

S

M

L

XL

 

 

 

 

 

 

 

 

Loose fit ladies T-Shirts

Generally, models are a UK size 8 wearing a size small t-shirt. A more adult cut, these t-shirts

are designed to fit loosely on the body but with a flattering silhouette. Take your normal size.

Size (UK)

 

8

10

12

14

16

 

 

 

 

 

 

 

Size

 

XS

S

M

L

XL

 

Unisex/Classic fit T-Shirts

Designed to fit both male and females, these shirts are designed to sit loosely on the body and

can be customised to provide a unique style.

Size (UK)

6

8

10

12

14

16

 

 

 

 

 

 

 

Size

 

 

S

M

L

XL

 

Slim fit Hoodies

Generally, models are a UK size 8 wearing a size small hoodie. A flattering fit, designed to skim

the body. We find our younger teenagers can wear an XS with ease.

Size

 

8

10

12

14

 

 

 

 

 

 

Size

 

XS

S

M

L

 

Unisex/Classic fit Hoodies

A cosy garment, designed to hang loosely on the body, these are both generous in width and length. If you are between sizes, we suggest you go one size down.

Size

 

 

10

12

14

16

 

 

 

 

 

 

 

Size

 

 

S

M

L

XL


Children's Clothing


Age

Height (cms)

Chest (cms)

Hip (cms)

Waist (cms)

Outside Leg (cms)

2-3

92-98

55

56

53

57

4-5

104-110

59

62

55

67

6-7

116-122

62

67

58

78

8-9

128-134

67

72

61

85

10-11

140-146

73

78

65

94



Shoe Sizes


Womens

Mens

Kids

Continental / UK

Continental / UK

Continental / UK

37 4

41 7

28 10

38 5

42 8

29 11

39 6

43 9

30 12

40 7

44 10

31 13

41 8

45 11

32 1

 

 

33 2



 



How to Measure

Chest or Bust : Measure around the fullest part and across the shoulder blades.
Waist : Measure around the natural waistline.
Skirt and dress length : Measure from just below waistband or natural waistline. All lengths are given on the product pages.
Inside leg : This is the measurement from crotch seam to the bottom of hem. All lengths are given on the product pages.



Delivery & Charges

United Kingdom

Delivery within the United Kingdom is based on Royal Mail Postal Rates for First Class Mail, shipped by weight.

Overseas Delivery

Europe
Austria, Belgium, Denmark, Greenland, Finland, France, Germany, Greece, Iceland, Republic of Ireland, S.Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain. Sweden and Switzerland all fall within Western Europe. Everywhere else will be charged as 'Rest of the World'.

Customs Information
Local import duties may be payable on receipt. VAT will be deducted where appropriate.

How to return
Please ensure the items reaches us within 28 days of delivery, in a saleable condition and with the packaging in tact and receipt included. Please also include the completed returns form, indicating reasons for the refund or exchange- this ensures that we can improve our service for the future. Always ask for a proof of posting certificate from your local post office. This will ensure that we can trace your items if they are mislaid in the post.

For hygiene reasons we are unable to offer an exchange or refund on jewellery, tights or socks, unless items are faulty.

Refunds will be credited via the original form of payment.

Unfortunately we currently do not provide a free returns service for our products.

Returns should be sent to:
RAD ENTERPRISES
36 BATTERSEA SQUARE
LONDON, SW11 3RA

 

Online Refund Policy:

Thank you for shopping at RAD Enterprises. We hope you will be satisfied with your purchase but if you change your mind and would like to return your goods to us you have 28 days from the date of receipt to return them to us.

Please provide proof of purchase with your return form and we will be happy to help you with a refund or organise an exchange provided the items are returned in their original condition and packaging.

We cannot accept a return more than 28 days after you have purchased/received the item unless the item is faulty. If your item is faulty and more than 28 days have passed, please contact us via the Sales department on sales@rad.org.uk

For reasons of health and hygiene, we cannot offer refunds or exchanges on pierced jewellery and underwear (socks and tights).

Please note that we are unable to offer refunds or exchanges on goods reduced by more than 50%. 


This does not affect your statutory rights.

 

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.



The Royal Academy of Dance Enterprises Guarantee

You have the right to cancel an order for a full refund for any reason within 14 days of receipt of goods. This does not affect your statutory rights.



Gift Vouchers

These can be bought online and are valid for 1 year. They can be bought for friends or family and sent electronically to them. Gift Vouchers are available in £5 and £10 denominations. Please register with us and create an account to purchase.



Product Care

Washing instructions are printed on a white tag inside our clothes; following them will maximise your clothing's life span. In general, washing in cold or warm water, using a mild powder, a soap or detergent, and drying clothes on a line (instead of a tumble dryer), are the best ways to look after your clothing.



Store Information

The store is located in London, UK and our regional offices do have some stock locally available. If you would like to collect your goods from our london Store, you can get here by train and bus, or you can drive (Off-street parking is available).



Forgotten your Password?

Your password can easily be e-mailed to you just by clicking on our Password Reminder link. If you aren't already registered, it only takes minutes to do.



Trade Marks

The ROYAL ACADEMY OF DANCE used and displayed in this Site is a registered Trade Mark of the Royal Academy of Dance. The use or misuse of the Trade Mark or any other content on this Site, without written permission from the Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd is strictly prohibited.

Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trade Mark, without written permission from the Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd. The Trade Mark may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission.

The Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd prohibits use of the Trade Mark as a 'hot' link to the site unless establishment of such a link is approved in advance by the Royal Academy of Dance and Royal Academy of Dance Enterprises Ltd in writing.


 

 

Prices shown are inclusive of 20% VAT for UK and EU customers where applicable, prices in brackets exclude VAT.
Books and Children's Clothing is currently zero rated and no VAT exclusive price will be shown.

As part of the Academy's Social Responsibility Vision to help provide access to dance and dance education,
2% of every purchase you make (ex-VAT) will be put aside to help create a Social Responsibility Fund.


Royal Academy of Dance Enterprises Ltd., a Company incorporated in England No. 2773495 and registered
for VAT No. GB603 176 371, gifts its annual profits to the Royal Academy of Dance,
a Charity registered in England No. 312826.
The registered office of Royal Academy of Dance Enterprises Ltd is 36 Battersea Square, London SW11 3RA

payments accepted
Copyright © 2017 Royal Academy of Dance Enterprises. Site by Preview.