Shipping & Returns

Delivery Times

Orders are dispatched Monday-Friday.

Once you have received confirmation that your order has been dispatched, the delivery times are:

UK           3-5 working days,     
Europe  7-10 working days         
ROW    10-14 working days      

Please note international shipments may be subject to cross-border inspections by customs authorities and this may cause delays. Deliveries outside of the EU may be subject to local taxes.

* excluding weekends, bank holidays and store closures-between Christmas and New Year.

Christmas last order dates: 30th November for International orders (including Europe), 18th December for UK orders. For UK Royal Mail Next Day Delivery please phone before midday 22nd December.

 

Postage Charges

Postage Charge Table
  UK EU Rest of EU Rest of Europe (non-EU)
Up to £20
1.95
7.95
7.95
7.95
Up to £50
4.95
14.95
14.95
14.95
Up to £150
5.95
14.95
22.95
32.95
£150+
8.95
14.95
22.95
32.95

 

Postage Charge Table continued...
  USA
Canada
Far East & Australasia Rest of the world
Up to £20
7.95
7.95
7.95
Up to £50
14.95
14.95
14.95
Up to £150
29.95
39.95
49.95
£150+
39.95
59.95
89.95

 

Postage Charges Terms & Conditions

These prices are based on a maximum weight of 10KG so are therefore subject to change for larger orders. If an additional payment is required you will be notified by our sales team.

There may be local duty and/or taxes payable on goods delivered outside the UK. RAD Enterprises is not responsible for paying these charges.
 

Returns Policy

Within 28 days of receipt of your shipment (including gifts), you may return or exchange any of the following items, for any reason, for a full refund:
 

  • any book in its original condition
  • any unopened media (CD, DVD, cassette tape, or VHS tape)
  • any other item in new condition with original packaging and accessories

It is important that you note that within our jewellery section earrings are non returnable.

Please note that we can process returns and refunds only for items purchased from radenterprises.co.uk. We cannot exchange items that are defective or damaged. Items that are returned more than 28 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at our discretion.
 

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used any time toward your purchases at radenterprises.co.uk. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)
 

Packing and Sending Your Return

Ensure that you send a copy or the original of the invoice with your return, making sure the package is securely wrapped or boxed up.
 

Lost Your invoice?

If you do not have your invoice, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address below:

The Royal Academy of Dance Enterprises Ltd
36 Battersea Square
London
SW11 3RA

Prices shown are inclusive of 20% VAT for UK and EU customers where applicable, prices in brackets exclude VAT.
Books and Children's Clothing is currently zero rated and no VAT exclusive price will be shown.

As part of the Academy's Social Responsibility Vision to help provide access to dance and dance education,
2% of every purchase you make (ex-VAT) will be put aside to help create a Social Responsibility Fund.


Royal Academy of Dance Enterprises Ltd., a Company incorporated in England No. 2773495 and registered
for VAT No. GB603 176 371, gifts its annual profits to the Royal Academy of Dance,
a Charity registered in England No. 312826.
The registered office of Royal Academy of Dance Enterprises Ltd is 36 Battersea Square, London SW11 3RA

payments accepted
Copyright © 2017 Royal Academy of Dance Enterprises. Site by Preview.